Privacy Policy

Introduction

Speedy San Leandro Heavy Duty Towing ("we," "us," or "our") operates the website at sanleandroheavydutytowing.com. This Privacy Policy explains what information we collect when you visit our site, how we use it, and what choices you have. We take your privacy seriously and handle your information with care.

By using our website, you agree to the practices described in this policy. If you do not agree, please do not use our site.

Information We Collect

Information You Provide Directly

When you fill out a contact form, request a quote, or communicate with us, you may provide information such as:

• Your name
• Email address
• Phone number
• Physical address or service location
• Description of the service you need
• Any other information you choose to include in your message

We only collect the information you voluntarily give us. You are not required to provide any personal information to browse our website.

Information Collected Automatically

When you visit our website, certain information is collected automatically by our hosting provider and analytics tools. This may include:

• Your IP address
• Browser type and version
• Device type (desktop, mobile, tablet)
• Operating system
• Pages viewed on our site and time spent on each page
• Referring website (the site you visited before arriving at ours)
• Date and time of your visit

This information does not identify you personally on its own. We use it in aggregate to understand how visitors use our site and to improve it.

Cookies and Tracking Technologies

Our website may use cookies - small text files stored on your device - to improve your browsing experience and to collect usage data. Cookies may come from our site directly or from third-party tools we use, such as analytics services.

You can configure your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not function as intended.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, quote requests, and service questions
• To schedule and deliver the towing or roadside services you request
• To follow up after a service appointment if needed
• To improve the content, layout, and performance of our website
• To understand how visitors find and use our site so we can serve them better
• To comply with applicable laws and regulations

We do not use your information for automated decision-making or profiling.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We may share your information with:

• Service providers: Third-party tools and platforms we use to operate our website and business, such as web hosting, form processing, and analytics providers. These vendors are only given access to the data they need to perform their specific function and are not permitted to use it for any other purpose.
• Legal requirements: If required by law, court order, or government authority, we may disclose information as necessary to comply with legal obligations or protect the rights and safety of our business, employees, or customers.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, customer information may be transferred as part of that transaction.

Data Retention

We retain personal information for as long as it is necessary to fulfill the purposes described in this policy or as required by applicable law. Contact form submissions are retained for the period needed to respond to and complete your service request. If you request deletion of your information, we will do so unless we are required to keep it by law.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to know what personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of certain data uses

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us using the information in the "Contact Us" section below.

Third-Party Links

Our website may contain links to third-party websites such as Google Maps or review platforms. Once you leave our site, this Privacy Policy no longer applies. We are not responsible for the privacy practices of other websites and encourage you to review their policies before submitting any personal information.

Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. Our website is served over HTTPS, and access to collected data is restricted to authorized personnel.

No method of data transmission or storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.

Children

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we handle your information. Continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your rights, please contact us: